Council Tax Information

What is Council Tax?

Council Tax Property Bands

Appeals

Personal Discounts

Reduction for People with Disabilities

Exempt Properties

Council Tax Benefit (Rebate)

Joint and Several Liability

How to Pay your Council Tax bill

What will happen if you don't pay your Council Tax

Opening hours, contact numbers and addresses

Customers with Special Needs

Frequently asked Council Tax questions

Information Booklet 2008/09

Information Booklet 2009/10

Information Booklet 2010/11

 

What is Council Tax?

Council Tax is payable on every domestic property and pays part of the cost of services provided by the Council. It raises over £60m of the money spent by Councils on local services. The remaining cost is met from the rates paid by businesses, grants from Government and charges for using services.

The amount you have to pay in Council Tax varies according to the value of your home with people living in more expensive houses paying more. This is achieved by placing every residential property into one of eight bands (A to H) as shown in Council Tax Property Bands. The standard amount for each band is calculated using a formula set by the Government. Many households do not have to pay the standard amount as they qualify for one or more reductions as described in Personal Discounts, Reductions for People with Disabilities and Exempt Properties

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Council Tax Property Bands

Every dwelling has been allocated one of 8 bands according to its estimated sale value on 1 April 1991. New properties are valued as if they had existed in 1991. The table shows the values used to allocate bands. Allocating bands is the responsibility of the Listing Officer of the Valuation Office Agency and not the Council.

Details of property bands within England and Wales are available on the Valuation Office Agency's website. An indicator will also show against a property if it is subject to a possible re-banding upon sale of the property.

 

VALUATION BAND

VALUE

A

Up to £40,000

B

£40,001 to £52,000

C

£52,001 to £68,000

D

£68,001 to £88,000

E

£88,001 to £120,000

F

£120,001 to £160,000

G

£160,001 to £320,000

H

Over £320,000

If you think your property is in the wrong valuation band you can make an appeal in certain circumstances.

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Council Tax Appeals

Council Tax Band Appeals

The value of every property is estimated according to the price it would have realised if it had been sold on 1 April 1991. Each property is allocated one of eight Council Tax property Bands according to its value at that time.

Changes in the housing market mean house prices will vary over a period of time. If the value of your property increases or decreases due to general changes in the housing market this will not be a reason for changing your Council Tax band.

If you have just moved and you want to appeal against the band of your new property you must do so within 6 months of becoming the Council Tax payer.

If you think that your property is in the wrong band and you have lived in it for more than 6 months you can only appeal if any of the following apply: -


You can appeal to the Valuation Office if the value of your property decreases, because of one of the factors listed above. Revaluation will take place as soon as possible and if the revised value of your property falls within a different valuation band you will be charged in accordance with the new band.

If you make improvements to your property, e.g. build an extension, which increases its value, there will be no change to the band unless you sell the property. Any change in banding will take effect from the date of sale and the new owner will be liable for the increased charge.

All domestic property will be re-valued, in respect of its value on the 1st April 2005, in the foreseeable future to reflect changes in the housing market. This may affect the band your property falls into from the 1st April 2007 when the change in banding will take effect. More information regarding any proposed revaluation will be provided when further details are known.

Who can appeal?

You can appeal against the band your property has been allocated if you are:-


How do I appeal?

If you wish to make an appeal against the banding of your property you should contact the Listing Officer at: -

The Valuation Office Agency: Valuation Office Agency website

 

You should make your appeal in writing stating: -


N.B. The Council does not decide which band your property is placed in.

If the Listing Officer agrees that the band of your property is incorrect, it will be altered and you will be issued a new Council Tax bill to reflect the change in band.

If the Listing Officer does not agree with your proposal, or if no decision has been made within 6 months, the Listing Officer will refer the matter to the Valuation Tribunal.

Do I have to pay if I have an appeal outstanding?

You must continue to pay your Council Tax whilst any appeal is pending. Failure to do so will result in recovery action being taken and you may receive a summons. If your appeal is successful all overpaid Council Tax will be refunded on request.

Completion Notices

Completion Notices are issued by the Council to identify the date when work on a new building or conversion should be complete. If the Council believes that work on a property can reasonably be completed within the next 3 months, a completion notice can be issued stating a date of completion. The significance of a completion notice is that, for an empty property, it determines the date from which the initial 6 months exemption will start, after which time Council Tax will become payable at 50% of the normal rate, whilst the property remains empty.

If you are sent a completion notice, which you disagree with, you can appeal direct to the Valuation Tribunal within 4 weeks of the notice being sent.

Alternatively, you can contact the Council to discuss a revised completion date.

Council Tax Liability Appeals

You are entitled to appeal if you disagree with a decision made by the Council as to whether you are liable and how much you are liable to pay. You can appeal under the following circumstances: -


If you disagree with a decision made by the Council you must submit your appeal in writing to the Council Tax Section You must state the grounds of your appeal and send in any supporting evidence/documents.

 

If you are still not satisfied with the outcome, or you have not received a reply to your appeal within 2 months, there is a further right of appeal to the Valuation Tribunal:

You must continue to pay your Council Tax whilst your appeal is pending, otherwise recovery action will continue and you may receive a summons. If your appeal is successful all overpaid Council Tax will be refunded on request.

What is a Valuation Tribunal?

The Listing Officer will notify you if your appeal is referred to a Valuation Tribunal. Valuation Tribunals are wholly independent of the local Council and the Listing Officer, however the members of the Tribunal are experienced in hearing Council Tax appeals. The Tribunal will contact you in order to arrange a date for the hearing. A Tribunal hearing will not cost you anything unless you choose to employ someone to present your case.

The Tribunal will take into consideration the case put forward by both parties before deciding the outcome of the appeal. If both parties agree, your case can be dealt with by written representation, without you having to attend a hearing.

If the Tribunal upholds your appeal, the Listing Officer will alter his/her records to reflect the change in the band of your property. The Council will issue you with a revised bill.

The Valuation Tribunal's decision is normally final, however an appeal may be made to the High Court, but only on a point of law.

 

 

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Council Tax Discounts

The full Council Tax Bill assumes that there are two adults living in the dwelling. If only one person lives in a property they will be entitled to a 25% personal discount.

 

From the 1st April 2004 the charge for an empty/unfurnished property, which is not exempt from paying Council Tax and is no-one's main home, will be charged at 100% by Forest Heath District Council However, Breckland Council will continue to charge at 50%

 

From the 1st April 2004 if you have a furnished property that is no ones main home then you will be entitled to 10% discount and not 50% as applied before the 1st April

 

In deciding whether a discount applies certain people are disregarded when counting the number of people in the property.

 

These are: -


If you want more information about discounts, contact the Council Tax Office.

 

Regular checking of all discounts will be carried out. If your circumstances change you must contact the council tax office immediately.

 

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Reduction for People with Disabilities

If you or any member of your household is disabled and your home contains: -


you may qualify for a reduction in your Council Tax bill. If you qualify for any reduction, the amount of Council Tax payable will be based on the band below that in which your property has been placed.

From 1 April 2000 you can receive this reduction even if your house is in Band A.

If you want more information about reductions for people with disabilities, contact the Council Tax Office.

 

Regular checking of all reductions will be carried out. If your circumstances change you must contact the council tax office immediately.

 

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Exempt Properties

Certain types of property are exempt from Council Tax including properties where all the residents are qualifying students, and empty properties which: -


OR properties which:


If you want more information about exemptions, contact the Council Tax Office. Alternatively, you can notify a change of circumstances via Email

Regular checking of all exemptions will be carried out. If your circumstances change you must contact the council tax office immediately.

 

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Council Tax Benefit (Rebate)

Benefit can reduce your bill if you:


The amount of Benefit depends on:


It could cover all your Council Tax bill - ask for advice or an application form at any Council Office.

NOTE: If you are already in receipt of rebate you do not have to re-apply unless advised to do so by the Council's Revenues and Benefits Department.

 

For more information about help you can get with the cost of Council Tax and rent click here

 

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Joint and Several Liability

If the Council considers two or more people to be liable for paying Council Tax on a dwelling, each person will be named on a bill. However only one amount is payable but the Council can require any of the persons who have received a bill to make payment. Where payment is not made, reminders, notices, etc. will be sent to each of the liable persons.

In the case of default, any of the persons receiving a bill can be held liable to pay the whole debt.

 

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METHODS OF PAYMENT

 

For Forest Heath Methods of payment click here

 

 

 

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What will happen if you don't pay your Council Tax


If you fail to pay your instalments by the due date given on your bill, recovery action will commence. All instalment payers will be subject to the same recovery procedures in accordance with the Council Tax (Administration and Enforcement) Regulations.

The following action is taken: -


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Contacting the Council.

  

 For information concerning opening hours for enquiries please click on the appropriate link

 

Contact us

 

Independent Advice

If you are having financial difficulties the Citizens Advice Bureaux have Money Advisers who are available to discuss debt issues.

For more information click here

 

 

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Customers with Special Needs

 

We can arrange for an interpreter to help you out on the telephone or at the Finance Enquiry Counter if your first language is not English.

Please contact the office and ask for an Interpreter stating the language required.

To take advantage of this service, contact us in the usual way, and we will connect you to Language Line who will translate the conversation between us.

We can arrange a Sign Language Interpreter on an appointment basis. Please contact the office if you wish to make an appointment.

Minicom enquiries (01842) 756523
The Minicom service is available for persons with impaired hearing.
The Council is also registered for Typetalk.

We can arrange for some leaflets and/or correspondence to be issued in large print. Please contact the office and state the information you require in large print.

 

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Frequently asked Council Tax questions

  1. What is Council Tax?

Every household has a liability for Council Tax.

Council Tax provides about 12% of the money the Council spends on local services. The remainder of the money comes from Business Rates, Government Grants and income from charging for services.

In addition to helping pay for things like schools, emptying your dustbin and social services, Council Tax money also pays for the police, fire service and helps provide local buses.

  1. How much does each household pay?

The amount each household pays is calculated according to the value of the property they live in, whether rented or because they own it.

Houses, bungalows, flats and caravans are placed in bands according to how much they are worth. There are 8 bands from A to H. Most homes in Breckland and Forest Heath are in Band A or B

More information on:

The band and the Annual amount due is shown on the Council Tax bill sent out to all households in March each year. If you move the Council will send you a bill within a few days of you telling us your new address.

If you want to know which band your home is in and how much your bill is you can enquire online. For more information click on the link.
Anglia Revenues and Benefits Partnership

  1. How does the Council know how much each household should pay?

The Council keeps a record of each house built and every conversion or extension carried out.

When the Council is aware that a new property has been built it arranges for it to be given a Council Tax band. If an existing building is converted into flats or there are changes to a property the Council will report the property to the Valuation Officer who will decide if the band needs altering. This process usually takes less than a month.

More information about Council Tax Property Bands

The Council regularly checks empty houses and most people tell us when they move in or out. This information is used to update Council Tax records and for bills to be sent for the correct amount.

  1. Does everyone have to pay the full amount?

Many people do not have to pay the full amount.

If you live alone, or qualify for a discount as you or someone else is in a certain group of people, your bill may be reduced.

More information on:

People on a low income can get a rebate/benefit which may mean they have nothing to pay at all.

More information on Council Tax Benefit (Rebate)

  1. How is my bill calculated?

Normally everyone receives a bill in March for the next financial year which starts on 1 April.

If you move into or out of a property the Council will calculate your bill using the date you move.

 

  1. Do I have to pay the bill at once?

Everyone starts the financial year with the right to pay by 10 monthly instalments from April. There are rules which have to be followed when we calculate your payments. Other options are available but the amount you pay each week or month is calculated by the Council. Please contact the Local Taxes Office for details:

Opening hours, contact numbers and addresses.

More information on how to pay your Council Tax bill

If you don't pay your right to pay by instalments will be cancelled for the year. If you lose the right to pay by instalments it will be reset automatically for the next financial year. You do not need to reapply.

More information on what will happen if you don't pay your Council Tax

  1. Where can I pay my instalments?

There is a choice of ways to pay your Council Tax bill:

      • By Cheque
      • By Direct Debit, this is the easiest way for anyone who has a bank to pay and is the Council's preferred way to pay.
      • At a Post Office

More information on how to pay your Council Tax bill

What happens if the bill is not paid?

If you don't pay enough or if you miss a payment completely the Council will send you a reminder.

The wording on the reminder will depend on:

      • Whether you have had a reminder before, or
      • Whether you have moved from the property, or
      • Whether all the instalment dates for the year have passed.

If you don't bring your payments up to date you will get a summons to go to the Magistrates' Court.

If you still don't pay the Council can send a bailiff or have the money deducted from your wages or Income Support.

If all this fails you could go to jail for not paying.

Remember it is easier to make an arrangement to pay when you get the bill than to wait until the Council has had to send reminders. We can only help if you tell us about your problems.

More information on what will happen if you don't pay your Council Tax

 

  1. Where can I get further advice about my bill?

Information about Council Tax is included on this website

Council Tax Information Index.

If you wish to talk to a trained member of staff, please contact the office during the opening hours - opening hours, contact numbers and addresses.

You can visit the Council offices or your local Citizens Advice Bureau may be able to assist you if you want an independent view