Privacy Statement

The Anglia Revenues Partnership (ARP) is committed to protecting and respecting your privacy. Under the Data Protection Act 1998 (the "Act") we have a legal duty to inform you about and protect any information we collect from you.

What Information Do We Collect From You?

We may collect and process the following data about you:

  • The personal data that you provide while using the ARP website and our services

  • Any information collected from you as part of our online registration/application process

  • If you contact us, we may keep a record of that correspondence

  • We may ask you to complete customer satisfaction surveys that we use for research purposes

Why Is Your Information Processed?

We use the information held about you in the following ways:

  • To process manual/electronically submitted Housing Benefit and Council Tax applications, appeals and other communications relating to services we provide and our statutory functions

  • To prevent and detect fraud and other crime

  • To notify you about changes to our services

  • To answer any of your questions

  • To carry out research / customer satisfaction surveys.

If we wish to use your personal data for a new purpose, other than which it was originally supplied, we are required by law to ask you first.

Disclosure of Your Information

In most circumstances we will not disclose your personal data unless you have provided us with explicit consent. We will ensure that your personal data will not be disclosed to other individuals, organisations and authorities unless required by law.

You agree that when you send us or provide us with personal information via email or via telephone, we will use the personal data to respond to your requests. You agree that we may forward your email or information to the host authority, council departments or partner agencies who are better able to answer your questions.

Data Protection

In addition to processing any application forms we receive from you, we may use any information provided in our online Application forms (and any supporting evidence you supply to us) in other ways, in accordance with the Data Protection Act 1998.

We may pass the information to other agencies or organisations such as the Department for Work and Pensions and the HM Revenues & Customs, as allowed by law. We may check information you have provided, or information about you that someone else has provided, with other information we hold. We may also get information about you from, or give information to, certain third parties. These third parties include government departments, local authorities and private sector companies such as banks and organisations that may lend you money.

This would be done to make sure that the information you have supplied is acurate, prevent or detect crime and protect public funds. We will not give information about you to anyone else, or use information about you for other purposes, unless the law allows this.

Contact details for the Data Controller (for the purposes of the Data Protection Act 1998 only):

  • Breckland Residents - Maxine O'Mahony (01362 656870)
  • East Cambridgeshire Residents - Dawn Cornell (01353 665555)
  • Fenland Residents - Carol Pilson (01354 654321)
  • Forest Heath Residents - Peter Heard (01638 719000)
  • St Edmundsbury Residents - Theresa Halliday (01284 763233)
  • Suffolk Coastal and Waveney Residents - Siobhan Martin (01394 444254)

If you want to know more about what information we have about you, or the way we use that information, please ask us.