Online Services Guide
Setting up your Online Account
For the initial account set up you will need some of the following to hand:
- The bank account used to pay the direct debits
- Access to your email account to complete the registration process
- Date of the last payment of Council Tax, Housing Benefit or Business Rates
- Your date of birth
- The day of the month your Council Tax or Business Rates instalment is due
- Telephone number
The process is the same for Housing Benefit, Council Tax or Business Rates registration, but you may need different information depending upon the service selected.
To create an account go to Do It Online
Select your Local Authority
Click on 'register or sign in to your account including e-billing'
Then click on ' register now'
There are 4 steps you will need to complete
Step 1 - Your Details
You will be asked for your details:
- Email address
- Create a username
- Create a password
- Set a security question
You must complete all fields.
PLEASE NOTE: the security question is case sensitive
Step 2 - Add Services
You then need to choose the services you want to sign up for:
- Council Tax
- Business Rates
- Housing Benefit & Council Tax Support
Pick your service by clicking on the 'add' button and it will then change to green and the wording will say 'added' with a tick by the side of it.
Step 3 - Verify Email
A verification email will be sent to your email address. Please check your junk email if you don't receive it.
The email will be from 'ARP SYS Admin' and will have a link in the email that you need to click on to verify your email address.
Step 4 - Complete
Once you have verified your email account you will have successfully created an account with Anglia Revenues Partnership (ARP).
You will now be asked to validate your account by answering some questions.
Complete as many of the questions as you can.
When you have answered enough questions, you will be prompted to activate the account.
PLEASE NOTE: If you are unable to provide enough Validation information you will be sent a PIN by letter to the address held on the Council Tax/Housing Benefit system.
Once your account is activated you will be able to view your information such as Council Tax balance outstanding, Housing Benefit and Council Tax Reduction awards, Business Rates balance outstanding and payment details depending on which service you have added.
You are able to add more than one service, and this can be done once you have activated your first service.
Don't forget to click on the E-Billing sign up to receive your future bills by email.