Online Services Guide

Setting up your Online Account

For the initial account set up you will need some of the following to hand:

  • The bank account used to pay the direct debits
  • Access to your email account to complete the registration process
  • Date of the last payment of Council Tax, Housing Benefit or Business Rates
  • Your date of birth
  • The day of the month your Council Tax or Business Rates instalment is due
  • Telephone number
  • Postcode
  • Surname

The process is the same for Housing Benefit, Council Tax or Business Rates registration, but you may need different information depending upon the service selected.

To create an account go to Do It Online

Select your Local Authority

Online Services - Do It Online

Click on 'register or sign in to your account including e-billing'

Do It Online - Register

Then click on ' register now'

There are 4 steps you will need to complete

Step 1 - Your Details

You will be asked for your details:

  • Title
  • Email address
  • Create a username
  • Create a password
  • Set a security question

You must complete all fields.

PLEASE NOTE: the security question is case sensitive

Step 2 - Add Services

You then need to choose the services you want to sign up for:

  • Council Tax
  • Business Rates
  • Housing Benefit & Council Tax Support
  • Landlord

Pick your service by clicking on the 'add' button and it will then change to green and the wording will say 'added' with a tick by the side of it.

Step 3 - Verify Email

A verification email will be sent to your email address. Please check your junk email if you don't receive it.

The email will be from 'ARP SYS Admin' and will have a link in the email that you need to click on to verify your email address.

Step 4 - Complete

Once you have verified your email account you will have successfully created an account with Anglia Revenues Partnership (ARP).

You will now be asked to validate your account by answering some questions.

Complete as many of the questions as you can.

When you have answered enough questions, you will be prompted to activate the account.

Once your account is activated you will be able to view your information such as Council Tax balance outstanding, Housing Benefit and Council Tax Reduction awards, Business Rates balance outstanding and payment details depending on which service you have added.

You are able to add more than one service, and this can be done once you have activated your first service.

Don't forget to click on the E-Billing sign up to receive your future bills by email.


If you are expecting an e-mail regarding your online account and haven’t received it, please ensure you check your junk folder prior to contacting us.

If you experience any problems logging into your account or viewing your information, please e-mail Please ensure you provide us with your name, address and account number or claim number so we can verify your information and resolve the issues.