Your Council Tax bill explained
Information regarding Council Tax including:
• the current Council Tax charges
• how Council Tax is calculated
• how Council Tax is spent
• understanding your Council Tax bill
Your Business Rates bill explained
Information regarding the Revaluation and the 2026 Business Rates changes, including details of any supporting reliefs available.
Move to paperless billing
Receiving your Council Tax or Business Rates bill by email is quicker, more efficient, and better for the environment. If we already hold your email address, we will be contacting you over the coming weeks to confirm that we will be moving you to paperless billing. You will still have the option to receive paper bills through the post if you prefer.
National Institute of Revenues Rating and Valuation (IRRV) Awards
At the 2025 National Institute of Revenues Rating and Valuation (IRRV) Awards Anglia Revenues Partnership (ARP) was announced as the winner of the award for Excellence in Partnership Working (Service Delivery). This award is a testament to the excellent and efficient service ARP provides for its partners and customers.
Pension Credit
Pension Credit is a means tested benefit which can be paid to pensioners by The Department for Work and Pensions.
You need to be 66 and over to claim it.
You can claim by phone; 0800 99 1234 (Mon-Fri 8am to 6pm) or you can claim online.
Customer Service Standards
View the customer service standards we have developed to help us to measure the service we provide to you.
What is Council Tax reduction?
Online Services
Access our online services where you can make payments, claims or report a change in circumstances
Help us help you – Provide more than just a form reference
When contacting us about your Council Tax, Housing Benefit, or Business Rates, please include more than just your form reference number. To assist you quickly and accurately, we may also need details such as your full name, address or account number.
Thank you for helping us provide a better service.
Proposed changes to Local Council Tax Reduction Scheme 2026 to 2027
West Suffolk Council are conducting consultations about the Local Council Tax Reduction Support proposal 2026-27, this is open until 25 November 2025.