Privacy Statement

This privacy statement covers The Anglia Revenues Partnership (ARP)  for the purposes of Council Tax, Business Rates, Housing Benefits and Local Council Tax Reduction for the seven partner authorities:

Breckland District Council, East Cambridgeshire District Council, Fenland District Council, Forest Heath District Council, St Edmundsbury Borough Council, Suffolk Coastal District Council and Waveney District Council

 

Identity of the controller

Contact details for the Data Controllers:

When you use the Anglia Revenues website you are agreeing to this statement and any additional statements on individual pages within the website.

 

The legitimate interests of the controller

Your privacy is important. We regard the lawful and correct treatment of personal data as vital to maintaining the confidence of the many people we deal with. We will treat personal data lawfully and correctly, any personal information you give us will only be used in accordance with principles found in the General Data Protection Regulations.  For more information about the General Data Protection Regulations visit: www.ico.org.uk

If you provide any personal information on this website, it will only be used for the reasons given on the page, application form or shared with partner organisations that we use to help deliver that service. It will not be shared with any third party without your consent, unless required by law or for the prevention and detection of Fraud. 

 

What information do we collect from you?

We may collect and process the following data about you:

  • Personal information that you provide while using the ARP website and our services
  • Personal information for administration purposes of Council Tax, Business Rates, Housing Benefit and Local Council Tax Reduction
  • Any information collected from you as part of our online registration/application processes
  • If you contact us, we may keep a record of that correspondence
  • With your specific consent, we may ask you to complete customer satisfaction surveys for research purposes

 

Why Is your information processed?

Most of the personal information we ask you for is to enable us to provide the statutory service and legal requirement in the administration of Council Tax, Business Rates and Housing Benefit.  

 

Where your consent is required to use personal data

The information we hold about you has been collected for a specific purpose. Your consent may be needed when we want to use data for a different purpose. For example, we collect your name and address so we can send Council Tax bills, but we would need your permission if we used this information to send you something else at another time, this is called opting in. 

 

The right to withdraw consent at any time, where relevant

If you give consent for this action or any other form of opt in consent, you have the right to ask for this consent to be withdrawn, where relevant.

However, your consent is not required when we are obliged under law to assist in the prevention and detection of crime, for example through the National Fraud Initiative or where the information is needed to carry out a legal function, such as the collection of Council Tax.

All application forms and requests for information must explain why we need the information requested.

 

Existence of each data subject’s rights

How you can see personal information we hold about you.

The General Data Protection Regulations provide the following rights for individuals:

  • The right to be informed – this is the information given to you in a privacy notice
  • The right of access – see the personal information we hold about you
  • The right to rectification – if you feel your information is incorrect you can ask for it to be corrected
  • The right to erase – there are some circumstances when you can ask for your personal information to be erased
  • The right to restrict processing – there are some circumstances when you can ask for the processing of your personal information to be restricted
  • The right to data portability – you may request to acquire and reuse your personal information for your own purposes
  • The right to object – you can object to processing if you feel your personal information is not being used for the purposes that you gave it to us for
  • Rights in relation to automated decision making and profiling – you have the right to know if your personal information is used in an automated process which could result in an unfavourable decision against you.  If any of the personal information we take from you is used in the processes above we will tell you at the time it is taken. Rights in relation to automated decision making and profiling – you have the right to know if your personal information is used in an automated process which could result in an unfavourable decision against you.  If any of the personal information we take from you is used in the processes above we will tell you a the time it is taken

 

How to exercise one of the rights above?

In regards to all of the above you can ask us for access to information that we hold about you. This is called a Data Subject Access Request; you will need to request this information in writing to:

 

FOI

Anglia Revenues Partnership

PO Box 267

Thetford

IP24 9AX

 

You will be required to provide proof of identity in person.  We must respond to you within one month – if we feel the request is complex we may ask for an extension of this period.

If the information we provide is incorrect you must write to us and tell us what information is incorrect and ask that it be corrected. If we do not agree that the information is incorrect you may ask us to record your disagreement.  There is no charge for this service. 

If you don’t understand what you have been sent you can write to us or contact us for an explanation or we can refer you direct to the Local Authority’s Data Controller.

 

Where can I find more information about my rights?

The Government has set out a number of data protection principles and rights for you that we must follow when using your personal data. These principles and rights are detailed in the General Data Protection Regulations.

For a full explanation of how your council complies with the General Data Protection Regulations go to:

 

Each of the Councils act as a Data Controller registered with the Information Commissioner You can search for the council’s register entry which gives a general description of what personal data is used for at: Register of data controllers ICO

 

Complaints

If you wish to complain about the way in which your request has been processed then your complaint will be dealt with by the relevant Local Authority in accordance with their own complaints procedure  If, after an internal review, you are still unhappy with the decision, you have a right of appeal to the Information Commissioner’s Office, visit their page: Information Commissioner’s Office, visit their page

 

Other legal requirements in regards to personal information

The prevention and detection of Fraud and the National Fraud Initiative (NFI) and ARP Fraud and Compliance.

The information you give when you complete and return a form electronically or on paper will be held in accordance with current data protection legislation.

We are required by law to protect the public funds we administer. We may share information provided to us with other bodies responsible for auditing or administering public funds, or where undertaking a public function, in order to prevent and detect fraud.

The Cabinet Office is responsible for carrying out data matching exercises.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information.

Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it may indicate that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

We participate in the Cabinet Office's National Fraud Initiative; a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to  the Minister for the Cabinet Office for matching for each exercise, as detailed on:

Gov.UK - National Fraud Initiative

The use of data by the Cabinet Office in a data matching exercise is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection Act 1998.

Data matching by the Cabinet Office is subject to a Code of Practice

More information on the Cabinet Office's legal powers and the reasons why it matches particular information

For more information on data matching you can contact us

 

Other legal requirements

We aim to have a secure website, and use security technology to protect any sensitive personal data we process about you. But your use of the internet, and this website, is entirely at your own risk. We have no responsibility or liability for the security of personal information transmitted over the internet. Please be aware that emails sent through the internet may not be secure so please consider this before you send personal or sensitive data.